Refund & Cancellation Policy

1. Cancellations

You can cancel your LiteBroadcast account at any time through your account settings. Upon cancellation, you will retain access to the platform until your existing credits are exhausted or your billing cycle ends, whichever applies.

2. Refunds on Credits

Due to the nature of WhatsApp Cloud API message delivery, wallet recharges and credit purchases are generally non-refundable. Once credits are added to your wallet, they cannot be exchanged back to fiat currency.

3. Failed Message Charges

Messages that fail to deliver due to invalid phone numbers or recipient settings may still incur charges depending on Meta's official API billing policies. We do not provide refunds for credits consumed by failed messages.

4. Exceptional Circumstances

If you experience double billing or a system error that results in unauthorized charges, please contact our support team within 7 days of the incident for a review and potential adjustment.

5. Contact for Billing Issues

If you have any billing inquiries or believe you are entitled to a refund under exceptional circumstances, please reach out to us at billing@litebroadcast.com.